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Cascade County Seeking Clinic Manager

Posted Date: 
January 10, 2018

Position:  Clinic Manager
County Department:  Community Health Care Center
Department Admin:  CEO and Medical Director
Type of Position:  Full-time
Salary:  $28.00 - $31.00 per hour DOE
Closing Date:  Open Until Filled

Applications available at Cascade County Human Resources Department, or Job Service.

All application materials must be turned in to the Cascade County Human Resources Department.


The Clinic Manager is responsible for the successful day-to-day management and operation of the Health Center Primary Care Clinic and is responsible for supporting mission and goal achievement, organizational quality and patient centered care by providing leadership and clinical direction for clinical staff of Community Health Care Center. The Clinic Manager will develop, organize, evaluate and direct the nurses and medical assistants, under the direction of the Medical Director. In partnership with the Medical Director, the Clinic Manager will ensure the smooth operation of clinic-based services and the achievement of productivity goals. In partnership with the Chief Operations Officer, this position will ensure education, training, implementation and maintenance of Patient Centered Medical Home Certification, QA/QI Program, Emergency Preparedness Program and Risk Management/Compliance Programs. The Clinical Manager will provide leadership in establishing and maintaining a professional and respectful environment that supports teamwork while promoting dignity, privacy and confidentiality of patients and families.


The Clinic Manager will provide leadership to all clinical staff in the execution of the Community Health Care Center’s mission and vision; supervise and coordinate various clinic personnel actions including, but not limited to, directing, training, competencies, performance appraisals, promotions, monitoring time and attendance, and vacation schedules to ensure the clinical operates in an efficient manner and patients receive high quality customer excellence; supervise and coordinate daily clinic activities, ensuring organized and smooth operations to include oversight and management of providers daily schedules, after hours call, leave, patient flow, screening calls for CHCC providers, overall management of patient satisfaction and risk management; remain knowledgeable of staff’s roles and responsibilities, as well as areas of practice to provide continuity of service during position vacancies, maintains work schedules for nurses and medical assistants; builds strong positive communication with providers and works as a team to enhance the success of the health center; reviews, supports and implements changes in operational procedures by the CHCC Executive Staff, CHCC’s Board of Directors or Cascade County that promote high quality patient centered care, productivity enhancement, risk management, cost savings, employee engagement and satisfaction; plan and oversee clinical practice activities, including monthly staff meetings and preparation of meeting agendas; in partnership with CHCC Executive Staff and the Medical Director, ensures all patient concerns are handled correctly by implementing corrective actions including documenting and reporting of results; in partnership with the Medical Director, ensures the smooth and timely flow of patients through scheduled appointments; in partnership with CHCC Executive Staff and the Medical Director ensures that clinical staff possess high-quality practice knowledge, appearance, and professionalism, assigns mentors and actively participates in new clinical staff on-boarding; provides leadership, conflict resolution, motivation and promotes team work of nurses and medical assistants to achieve CHCC goals and productivity thresholds; oversee the use of the electronic medical record system for tracking quality improvement activities and progress on quality measures; oversees the workflow of in-clinic or outside referrals to other community providers and organizations, hospitalization tracking and diagnostic test tracking; participate in care team huddles as needed; develops operating procedures for nursing and other support staff for review by the Medical Director; identified and implements opportunities to build employee morale and individual motivation; monitors and evaluates patient show rate and works towards maximizing community usage and access; participates in the hiring of employees according to established policies.  Monitors, coaches, develop and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards; prepares reports as requested; oversees program initiative implementation such as meaningful use, patient centered medical home, etc. to ensure compliance and improvement; attends and participates in meetings and Quality Improvement activities as required; actively participates  as a member of committees as requested; maintains confidentiality according to HIPAA; works as a team player with staff and other community organizations to ensure quality services and program requirements are met to carry out the goals and objectives of the health center program; serve as a role mode; performs duties efficiently and effectively; follows health center and county policies and procedures; establishes and maintains productive working relationships with fellow employees, supervisors, and the public; performs other duties as assigned or required to successfully meet health center goals and objectives.

Knowledge and understanding of:  Basic computer data entry; general office practices; community resources; cultural and linguistic sensitivity; HIPAA Privacy and Security Rules; safety policies and procedures.

Skills in:  Excellent organizational and interpersonal communication skills; demonstrated ability to manage multiple priorities; ability to write reports, business correspondence and procedure manuals; Microsoft Excel, Word, Outlook, Windows, Internet, electronic medical record systems; excellent customer service.

Ability to:  Collaborate effectively in a team setting; maintain effective and professional relationships with patients and other members of the staff; respond calmly and effectively in a stressful or emergency/crisis situation; adapt to changes in the work environment; manage competing demands, changes in approach or method to best fit the situation; deal with frequent change, delays and or unexpected events; adhere to a high degree of confidentiality and sensitivity towards the families involved; maintain confidentiality and compliance with HIPAA privacy and security rules; work with patients with diverse social economic and cultural backgrounds in an empathic, non-judgmental, respectful and professional manner; work with people from all walks of life, such as individuals with various social and emotional histories, high risk, unemployed, and homeless, abused and people with mental health conditions;  work independently with little direction but also with a team; read and comprehend materials; analyze and compile information; pass a criminal background check; observe required work hours; communicate effectively orally and in writing; demonstrate punctuality; meet established timelines and/or deadlines; observe established lines of authority; identify problems that adversely affect the organization and its functions; offer suggestions for improvements.


The above is typically acquired through a combination of education and experience. At a minimum, all qualified applicants must have:


  • Bachelors of Science in Nursing Degree required.
  • 3-5 years of Experience in a primary health care setting or equivalent.


  • Current and active State of Montana Nursing License required.

The successful applicant shall serve a 6-month probationary period and may have a criminal background check conducted.  The results thereof may disqualify the applicant from consideration for employment with the county.  

Notice to Applicants: Applicants who are claiming Veteran’s or Handicap Preference must provide a DD-214 Discharge Document (Part 4) or DPHHS Handicap Certification and Employment Preference Form with their application for employment so Cascade County may apply the preference during the selection process.

Cascade County makes reasonable accommodations for any known disability that may interfere with the applicant’s ability to compete in the recruitment and selection process or an employee’s ability to perform the essential duties of the job. For Cascade County to consider such arrangements, the applicants must make known any needed accommodations.