Position Title: Information Technology & Services Director
Reports To: County Chief Administrative Officer, City Manager
Supervisory Duties: Yes
Rate of Pay: $41.53 – $48.86
Status: Regular, Full-time, Exempt
Closing Date: Until Filled (First review will be December 2, 2019.)
Under general administrative direction of the Chief Administration Officer and the City Manager, this position directs the day to day operations of the Information Technology and Services Department, ensuring efficient and effective technical support and superior customer service.
Duties & Responsibilities
- Directs the day to day activities of the Information Technology and Services Department
- Coordinates activities between the Department and other entities, including but not limited to, the City of Helena and the IT&S Board of Directors.
- Establish the vision, mission, goals and objectives for Information Technology for the joint City and County IT enterprise
- Establish policies, standards, practices and security measures to assure effective and consistent information processing operations
- Creates and implements the information management strategy
- Develops and implements enterprise-wide policies based on short and long-term strategic planning goals, management concepts and practices
- Continually monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures to determine what services are best provided in-house versus contracting services
- Coordinates department activities with those of other departments and outside agencies and organizations
- Determines schedule of product releases and/or project deadlines
- Develops, communicates and implements a comprehensive cost recovery plan so that all costs are recovered in an equitable manner
- Develops and monitors implementation of annual budget
- Develops and administers staff work plans; assigns and schedules personnel
- Supervises and evaluates professional and support staff
- Monitors staff activities with respect to department work plans, goals and objectives
- Provides technical and professional advice to the City/County leadership group.
- Performs other duties as assigned
Required Qualifications – Experience & Education
The knowledge, skills, and abilities required for this position are typically acquired through a combination of education and experience equivalent to BA degree in computer science, information services, business administration, or related field, plus five (5) years professional experience in IT, with at least four (4) years supervisory experience. Masters degree in the above named fields, public sector IT experience, project management, and LEAN certification preferred.
Knowledge, Skills & Abilities
- Montana Code Annotated and County regulations pertaining to information technology
- IT&S Department policies, procedures, and programs
- Public sector budgeting policies and procedures
- Management, supervisory techniques and personnel practices
- Principles, practices, and languages utilized in programming and computer systems operations
- Technical contract management
- Project management
- Customer Service models/techniques
- Current information technology best practices
- Identify and create strategies for process improvement
- Special Requirements
Skills & Abilities
- Use common office machines
- Understand and interpret statutes, regulations, policies, procedures and guidelines
- Operate computer systems and related software, including word processing, presentation and spreadsheet programs
- Communicate effectively orally and in writing
- Direct, supervise, train, and evaluate professional and support staff
- Establish effective working relationships with fellow employees, supervisors, elected officials, developers, and citizens
- Create and nurture culture of excellence and superior customer service
This position requires the ability to move or lift documents and materials weighing up to 20 pounds. Position requires knowledge and use of typical office equipment including telephone, audio-visual equipment and personal computer. Position requires frequent contact with fellow employees and citizens. Position may require occasional travel to remote sites where conditions for access may not be modifiable.
Applications for this position are accepted online only through our career portal at https://www.lccountymt.gov/hr/employment.html.